Here is the scenario…….
Nortel CS1K
MS Exchange 2007
UM Auto Attendants Required
Main switchboard number was set to forward on busy to a UM Auto Attendant which would present a menu of available options for the caller to select as per the usual business call centre type.
The user would be forwarded to the UM Auto Attendant and if the UM Auto Attendant option selected was a phone number the phone would ring and if answered the call would continue as expected……
However…….
if the call was forwarded to an Exchange Voicemail number specifically or if the extension selected was busy or did not answer the caller would be asked to leave a message.
The caller would put on their best telephone voice and start to leave their message when after 10 seconds they would hear “Are you still there?”
Exchange could not hear the caller!